Ngezikhungo Zezingcingo - Xhuma ama-ejenti akho akude
• Uhlolojikelele
Kuwo wonke ubhubhane lwe-COVID-19, akulula ukuthi izikhungo zezingcingo ziqhubeke nokusebenza okuvamile.Ama-ejenti ahlakazeke kakhulu ngokwendawo njengoba iningi lawo kufanele lisebenze lisuka-ekhaya (WFH).Ubuchwepheshe be-VoIP bukwenza ukwazi ukunqoba lo mgoqo, ukuze ulethe isethi eqinile yezinsizakalo njengenjwayelo futhi ugcine isithunzi senkampani yakho.Nazi ezinye izinqubo ezingakusiza.
• Ucingo olungenayo
I-Softphone (i-SIP based) ngokungangabazeki iyithuluzi elibaluleke kakhulu lama-agent akho akude.Uma kuqhathaniswa nezinye izindlela, ukufaka ama-softphone kumakhompyutha kulula, futhi ochwepheshe bangasiza kule nqubo ngamathuluzi edeskithophu ekude.Lungiselela umhlahlandlela wokufaka wama-ejenti akude kanye nokubekezela okuthile.
Ama-IP Phones edeskithophu nawo angathunyelwa ezindaweni zama-ejenti, kodwa qiniseka ukuthi ukulungiselelwa sekuvele kwenziwa kulawa mafoni njengoba ama-ejenti engebona ochwepheshe bezobuchwepheshe.Manje amaseva amakhulu e-SIP noma ama-IP PBX asekela isici sokuhlinzeka ngokuzenzakalelayo, esingenza izinto zibe lula kunangaphambili.
Lawa ma-softphone noma amafoni e-IP ngokuvamile angabhaliswa njengezandiso ezikude ze-SIP kuseva yakho enkulu ye-SIP endlunkulu yesikhungo socingo nge-VPN noma i-DDNS (Isistimu Yegama Lesizinda Esinamandla).Ama-ejenti angagcina izandiso zawo zangempela nemikhuba yabasebenzisi.Okwamanje, izilungiselelo ezimbalwa zidinga ukwenziwa ku-firewall/rutha yakho njengokudlulisela ngembobo njll., okuletha nakanjani izinsongo zokuphepha, inkinga ngeke ishaywe indiva.
Ukuze wenze kube lula ukungena kwefoni ethambile ekude nokufinyelela kwe-IP Phone, Isilawuli somngcele weSession (SBC) siyingxenye eyinhloko yale sistimu, kufanele sitshalwe emaphethelweni enethiwekhi yesikhungo sezingcingo.Uma i-SBC isetshenziswa, yonke ithrafikhi ehlobene ne-VoIP (kokubili ukusayinda kanye nemidiya) ingahanjiswa isuka kuma-softphone noma amafoni e-IP ku-inthanethi yomphakathi kuya ku-SBC, okuqinisekisa ukuthi yonke ithrafikhi ye-VoIP engenayo / ephumayo ilawulwa ngokucophelela isikhungo sezingcingo.
Imisebenzi esemqoka eyenziwa yi-SBC ihlanganisa
Lawula izindawo zokugcina ze-SIP: I-SBC isebenza njengeseva elibamba ye-UC/IPPBXs, wonke umlayezo wokusayinda ohlobene ne-SIP kufanele wamukelwe futhi udluliselwe i-SBC.Isibonelo, ngenkathi i-softphone izama ukubhalisela i-IPPBX ekude, igama le-IP/domain elingekho emthethweni noma i-akhawunti ye-SIP ingase ihlanganise enhlokweni ye-SIP, ngakho isicelo serejista ye-SIP ngeke sidluliselwe ku-IPPBX futhi sengeze i-IP/isizinda esingekho emthethweni ohlwini lwabavinjelwe.
Ukweqa kwe-NAT, ukwenza imephu phakathi kwendawo yokukhuluma ye-IP eyimfihlo kanye ne-inthanethi yomphakathi.
Ikhwalithi Yesevisi, okuhlanganisa ukubeka phambili ukuhamba kwethrafikhi ngokusekelwe kuzilungiselelo ze-ToS/DSCP nokuphathwa komkhawulokudonsa.I-SBC QoS ikhono lokubeka phambili, ukukhawulela kanye nokwandisa izikhathi ngesikhathi sangempela.
Futhi, i-SBC inikeza izici ezihlukahlukene zokuqinisekisa ukuvikeleka njengokuvikelwa kwe-DoS/DDoS, ukufihlwa kwe-topology, ukubethela kwe-SIP TLS / SRTP njll., kuvikela izikhungo zocingo ekuhlaselweni.Ngaphezu kwalokho, i-SBC inikeza ukusebenzisana kwe-SIP, i-transcoding namandla okukhohlisa abezindaba ukuze kukhuliswe ukuxhumana kohlelo lwesikhungo sezingcingo.
Ngesikhungo sezingcingo esingafuni ukusebenzisa ama-SBC, enye indlela ukuthembela ekuxhumekeni kwe-VPN phakathi kwesikhungo socingo sasekhaya nesikude.Le ndlela inciphisa umthamo weseva ye-VPN, kodwa ingase yanele kwezinye izimo;ngenkathi iseva ye-VPN yenza ukuphepha kanye nemisebenzi ye-NAT enqamulayo, ayikuvumeli ukubekwa phambili kwethrafikhi ye-VoIP futhi ngokuvamile kuyabiza kakhulu ukuyiphatha.
• Ucingo Oluphumayo
Ngezingcingo eziphumayo, vele usebenzise omakhalekhukhwini bamanxusa.Lungiselela iselula yomenzeli njengesandiso.Uma i-ejenti yenza amakholi aphumayo nge-softphone, iseva ye-SIP izohlonza lesi isandiso seselula, futhi iqale ishayele inombolo yeselula ngesango lemidiya ye-VoIP elixhunywe ku-PSTN.Ngemuva kokuthi ifoni yeselula yomenzeli ingenile, iseva ye-SIP ibe isiqala ikholi eya ekhasimendeni.Ngale ndlela, isipiliyoni samakhasimende siyefana.Lesi sixazululo sidinga izinsiza eziphindwe kabili ze-PSTN izikhungo zezingcingo eziphumayo ngokuvamile eziba namalungiselelo anele.
• Xhumana Nabahlinzeki Besevisi
I-SBC enezici ezithuthukile zomzila wezingcingo, ingaxhuma futhi ilawule abahlinzeki be-SIP Trunk abaningi abangenayo nabaphumayo.Ukwengeza, ama-SBC amabili (1+1 redundancy) angasethwa ukuze kuqinisekiswe ukutholakala okuphezulu.
Ukuze uxhumane ne-PSTN, i-E1 VoIP gateways iyona ndlela efanele.Isango le-E1 eliminyana kakhulu elifana nochungechunge lwe-CASHLY MTG amasango e-Digital VoIP afinyelela ku-63 E1s, SS7 namanani ancintisana kakhulu, aqinisekisa izinsiza ze-trunk ezanele uma kunezimoto ezinkulu, ukuletha izinsizakalo ezingathembisi kumakhasimende esikhungo socingo.
Ukusebenza ekhaya, noma ama-ejenti akude, izikhungo zezingcingo zamukelwa ngokushesha ubuchwepheshe bakamuva ukuze kugcinwe ukuguquguquka, hhayi nje ngalesi sikhathi esikhethekile.Ezikhungweni zezingcingo ezihlinzeka ngesevisi yamakhasimende kuzo zonke izindawo zesikhathi eziningi, izikhungo zezingcingo ezikude zingahlinzeka ngekhava ephelele ngaphandle kokubeka abasebenzi amashifu ahlukene.Ngakho, zilungiselele manje!